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  1. Frequently asked questions
  2. Customer Care

Customer Care

Culers Premium Membership

  • How can I renew my subscription for my Culers Premium Membership?
  • For how long is my Culers Premium Membership valid?
  • How can I cancel my subscription?
  • How long will my Premium Membership card take to arrive?
  • Does my card have a tracking number?
  • A month has gone by and my card still hasn’t arrived. What should I do?
  • See all 17 articles

Barça TV+

  • The amount to pay was zero but I have been charged €1. Why?
  • Are first team football matches broadcast live?
  • What are the internet connection requirements?
  • What are the system requirements?
  • What devices does BarçaTV+ work on?
  • How many devices can connect simultaneously to Barça TV+?
  • See all 10 articles

My Account

  • A message appears telling me that I must validate my email address
  • When I start a session, an ‘Invalid User’ message appears
  • I can’t remember my password
  • See all 3 articles

Payment and billing information

  • How can I modify my payment settings and details?
  • How can I apply a discount code?
  • How can I receive an invoice for my subscription?
  • I’ve changed my mind. Can I exercise my right to return?
  • I have been charged twice
  • The amount charged does not match my subscription
  • See all 6 articles

Contact

  • How can I contact you?
  • See all 1 articles

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