As a Registered User you can generate the return by going to the returns section in your account. All you will need to do is access your order and select the items you want to return. Remember that you can track the status of your return from my account.
Once you have generated the return, you will receive an email providing the instructions to be followed to send us the product.
Once the return has been generated on the platform and the return number has been obtained, you can send us the garments you have notified us of with the company of your choice by following these simple steps:
- Pack the product (if you are using the original shipping box, please remember to remove all the identification labels from the box).
- Send your package, which must visibly show: your information; the Return number and the Original Order number, to the following address:
ESBO LOGISTICS SYSTEMS
Barça Official Store Camp Nou
I. Plans de la sala Nave 4
(Logisbages – Cimalsa)
Refund: we will receive and check the garments and, once the return is approved, you will receive an email informing you of the refund. Remember that the timeframe in which this is effectively paid will depend on your bank, and will not exceed 30 business days.
Do not forget to process the return on the platform and enter the return information; without this information, we will not be able to arrange this return!
Should you have any questions about the return process, please contact us by clicking here or calling us on +34 932 75 00 95.
* You must cover shipping costs yourself. We recommend that you use a secure shipping method. Keep the return receipt for reference.
* Barça Official Store Camp Nou shall not liable for losses should the items not be delivered to our address, get lost or be delivered incomplete.