The following are the requirements for ticket collection, as well as some advice for avoiding queues and accessing the Stadium in the smoothest possible way.
Requirements for ticket collection:
If collected by the purchaser: This person must present a document accrediting their identity (DNI, passport, driving license) as well as the purchase reference e-mail.
If not collected by the purchaser: The person coming to collect the tickets must provide the following documentation:
Original signed authorisation by the owner of the card that was used to make the purchase for this person to collect the tickets. This authorisation must state the name and surname of both people, and full and express details of the tickets being purchased. They will also need a copy of both official documents (purchaser and authorised person).
If you are considering collecting tickets on the day of the match, we advise you to do so three hours before it kicks off. If you come any later, you are likely to face very long queues and you may have a long wait before getting into the stadium and might even miss the start of the match.
Before queuing to withdraw tickets, make sure that you have got all of the documentation required. Otherwise you may find yourself waiting in the queue for nothing.
Once you have your ticket, keep it in a safe place. If the ticket is lost or stolen, we cannot issue duplicates. You would have to buy another.