Frequently asked questions
Espai Barça
Espai Barça
- Is the Club already working with the winning architects?
- What will happen to La Masia de Les Corts?
- Are there any guarantees with the construction companies?
Les Corts urban planning
- Will the planned number of parking spaces be sufficient?
- Why will the Carrer Arístides Maillol become straight?
- What will the Barça Campus be like?
- When will construction begin?
- How long will the project take? How will everything work on game days?
- What do the city and the neighborhood have to gain with the Espai Barça?
Johan Cruyff Stadium
- When will ground be broken for the Johan Cruyff Stadium?
- It was said that play would begin there in the 2018/19 season, but this seems impossible because they are now talking about finishing construction at the end of 2018
- Which teams will use the Johan Cruyff Stadium?
Future Camp Nou
- Which seats in the first level will be affected due to the construction of the new stadium? Where will they be relocated to?
- Is there any intention to change the name of the stadium?
- What will the capacity of the new stadium be?
- Will season ticket prices rise?
- Will members have to contribute money towards the construction of the new stadium?
- Will the construction effect member season ticket holders? Will we be able to keep our seats throughout the project?
Members
Membership card
- Types of membership card
- I can’t remember my membership “clau” or personal code
- Duplicate membership card
- Can I transfer the membership card to another person?
- How do I change the photo on the membership card?
- What are the advantages of being an FCB member?
OAB Online
- Can’t remember membership key
- Can’t remember my personal code
- What tasks can I do on-line?
- What do I need to work on-line?
- OAB Online. Issues concerning security and privacy
- How can I view and modify my personal information?
Season tickets
- Transfer of season ticket to another member
- Duplicate season ticket
- Season ticket reallocation
- What types of football tickets are there? What are the Complete Season ticket and the League Season Ticket?
- How can I change the type of season (Complete -> League)?
- How can I cancel a season ticket?
Seient Lliure
- What is Seient Lliure?
- How to free your seat
- How do I deal with any incidents regarding Seient Lliure?
- How can I check the status of a seat, the balance accumulated for the season or recover a freed seat?
Child's Passport
- What is the Child’s Passport?
- Users
- How does it work?
- Can I activate the passport even if I do not have a mobile that supports the iOS or Android systems?
- Is it possible to get into all matches using the Child’s Passport?
- How can I apply for a Child’s Passport
Waiting list for season tickets
- How does it works?
- Check your position
- Waiting list ratification
- How is the waiting list compiled?
- Is ratification the only pre-requisite to be included on the waiting list?
- What criteria are applied to create the list?
Seient Lliure APP
- Who can access the application?
- Why do I have to put a four digit code at the front?
- What are the credentials?
- What subscriptions can be managed?
- Can I free up and recover the seat for a game as many times as I like?
- Where can I see the savings generated?
General enquiries
- Tickets for Camp Nou matches
- Camp Nou Experience
- FCB Escola
- How can I get tickets for away matches?
- I am not sure if I made the purchase correctly. The website froze after confirming the purchase
- How can I get tickets for the finals?
Members Trustee
- Will the Members Trustee answer me?
- How do I request an interview with the Member's Ombudman?
- Should I first contact the Trustee or the Partners Club?
- Can the Trustee intervene in defense of a member on the Disciplinary Committee?
Other membership queries
- Photo with the first team
- Convey a suggestion or complaint to the Club
- Members ombudsman
- How do I register/cancel my registration or modify the email for receipt of the electronic newsletter?
- What benefits do I have as a member when purchasing tickets for football/basketball? How much do they cost? What discounts can I get?
- How can I get tickets for basketball, handball, hockey and futsal?
Camp Nou tickets
Queries about purchasing tickets
- How can I get a members discount on the cost of tickets?
- What benefits are there for members?
- How many tickets can I buy?
- What are the best zones in the stadium?
- When do tickets go on sale?
- How do I know the time and date of the match?
Queries about online purchase
- The website froze when I was making the purchase. How can I make sure the purchase was made correctly
- I cannot purchase any tickets
- I can’t find seats together
- Very few seats are available. Will any more go on sale before the match?
- Why is there no time on the website / ticket?
Ticket collection
- How can I print tickets pruchased on the Ticketmaster website?
- What happens if my printer runs out of ink or the print is only half finished?
- Can anyone collect the tickets I purchased, or only the purchaser?
- I have no printer. How can I collect the ticket?
- The website won’t let me print the ticket
- How can I print tickets purchased on the FC Barcelona website?
Queries about getting into the stadium
- I have mislaid the credit card with which I purchased the ticket. What can I do?
- I have lost my ticket. What can I do?
- Can I change the seat of my ticket?
- Can tickets be returned?
- Can I take flags?
- Can I take photos? Can I film?
Kids at Camp Nou
- How can tickets be applied for?
- Who is the project aimed at?
- How does a child get into the Stadium?
- What conditions have to be fulfilled for an invitation?
- Where will the child sit?
- Can tickets be requested for every game?
Other questions of interest
- Can I exchange a P&H ticket for a standard one?
- How do I know whether tickets I buy in the street or other places are valid?
- What happens if the barcode gets torn or folded, or if the ticket isn’t made right?
- Are there often promotions? How can I get them?
Business
Meetings & Events
- How do I get to the Camp Nou?
- What kind of activities can I do at FC Barcelona?
- What services can FC Barcelona offer for my wedding?
- What complementary services does the Club offer?
- Can I play a match at the Camp Nou?
- Can I hold an event on a match day?
VIP FAQ's
- With VIP tickets, do children also have to pay?
- Can seats and/or boxes be chosen?
- Will my tickets be together?
- What is the exact location of my seats?
- Is the catering and bar service included in the price of the ticket?
- Can I get a parking space by buying VIP tickets for a match?